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Fix a blank ProAdvisor tab

by Intuit Updated 1 week ago

Learn how to fix an empty ProAdvisor tab in QuickBooks Online Accountant.

Are you having trouble opening your ProAdvisor tab? Does it display a blank white screen when you select it? Don't worry. Here’s how to fix this issue so you can open that tab.

Solution 1: Clear web browser cookies and cache

Web browsers store cookies and bits of data to speed up your browsing experience. Sometimes this can stop pages from loading correctly.

Clear your browser cache and cookies. Then try opening the ProAdvisor tab again. If you need detailed steps, here's how to clear the temporary internet files and web browser cache.

Solution 2: Use a different web browser

If you cleared your browser cache and the ProAdvisor tab is still blank, sign in to your QuickBooks Online account in another browser.

Here are the recommended web browsers for QuickBooks Online and QuickBooks Online Accountant.

Solution 3: Check for antivirus software

If the ProAdvisor tab still won't open, your antivirus software may be preventing the page from loading.

You can test this by temporarily disabling your antivirus software and opening the ProAdvisor tab again. Or, you can try adding QuickBooks Online Accountant as a trusted site.

If you need detailed steps, check your antivirus program's help site.

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