Reactivate an inactive wholesale client in QuickBooks Online Accountant

If a client is missing from your Subscriptions and billing screen, they may be marked as inactive. You can reactivate the client to restore them to the list.

Note: Making a client inactive does not remove them from your wholesale billing.

Use these steps to return your client to the list.

This is a temporary workaround while we work to improve the functionality of marking a client inactive to be more intuitive:

1. Follow this link to complete the steps in product
2. Select Overview.
3. Select the Gear icon.
4. Select Include inactive clients.
5. Scroll to the client missing from the Subscriptions and billing screen.
6. Select Make active:

Result: The client displays on the Subscriptions and billing screen.