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Reactivate an inactive wholesale client in QuickBooks Online Accountant

SOLVEDby QuickBooks1Updated December 23, 2022

If you are missing a client on your Subscriptions and billing screen, it is likely that this client has been marked as inactive.

Note: Making a client inactive does not remove them from your wholesale billing.

Follow these steps to move your client back to the Subscriptions and billing screen. This is a temporary workaround while we work to improve the functionality of marking a client inactive to be more intuitive:

  1. Go to the Clients tab.
  2. Select Overview.
  3. Select the Gear icon.
  4. Select Include inactive clients.
  5. Scroll to the client missing from the Subscriptions and billing screen.
  6. Select Make active:


The client displays on the Subscriptions and billing screen.

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