cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Click here to learn more about upcoming webinars for ProFile.
Created with Sketch. Watch the recording of our ProFile eSignature Feature Demo.
ProFile Help
Intuit

Font issue on TP1 module

Issue

The client encounters one or more of the following:

  • no descriptions in their TP1
  • only lines and amounts displayed
  • all the TP1 forms are not showing up properly,
  • fonts are wrong

Some examples include the following:

Solution

This problem can occur when the user upgrades their operating system; Windows makes a backup copy of the fonts and overwrites the previous fonts.

Because TP1 module use the old fonts,  the TP1 module is not displaying the forms correctly.

To fix this, follow these steps:

1. Run "cmd" as Administrator.

2. Copy and paste the following commands:

cd windowsfonts
del ARIALN.TTF
del ARIALNB.TTF
del ARIALNBI.TTF
del ARIALNI.TTF
del GREENPNT.TTF
del OCRAEXT.TTF
del ARIALN_*.TTF
del ARIALNB_*.TTF
del ARIALNBI_*.TTF
del ARIALNI_*.TTF
del GREENPNT_*.TTF
del OCRAEXT_*.TTF

3. In Windows Explorer, navigate to C:WindowsFonts.

4. Delete any of the following:

If your display settings show the font thumbnails with proper names:

  • OCR A Extended
  • GreenPoint Regular
  • Arial Narrow
  • Arial Narrow Bold,
  • Arial Narrow Bold Italic
  • Arial Narrow Italics

Note that you will probably have to double-click "Arial" to see the Narrow variations of Arial.

If your display settings show the font files with short names:

  • ARIALN.TTF
  • ARIALNB.TTF
  • ARIALNBI.TTF
  • ARIALNI.TTF
  • GREENPNT.TTF
  • OCRAEXT.TTF

5. Copy Fonts.zip from the escalation #438 to the user's computer and extract the files to a temporary location.

The .zip file of common Windows fonts can also be found in the pcg_common_fonts.zip file.

6. Select all six font files you just extracted, right-click, and select Install.

7. Restart Windows.

Was this helpful?

You must sign in to vote, reply, or post