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How to fix rejected QuickBooks Payments deposits or fees

A Returned Item is when your bank doesn't allow us to deposit funds or collect fees from your account. If this happens, we'll email this notice, along with all the info you need to resolve it. And once you've taken care of it, reply to that email or call us at 888-692-9559 so we can retry the deposit or debit.

Reject Code - Reason

Reject code Reason Resolution

900 902


No Account/Unable to Locate Account/Invalid Account Number: The account number does not correspond to the individual identified in the entry or a valid account  

Check your deposit bank account information in the Merchant Service Centre, then fix any mistakes, or update your bank info for payments deposits.

901 908 (NSF)

Insufficient Funds/Uncollected Funds: Available balance is not sufficient to cover the dollar amount of the debit entry If you now have enough funds available to cover any balance or would like to pay by credit card, please contact us at 888-692-9559 with your Merchant Account Number or Case Number ready.
903 Payment Stopped: You requested a stop payment


Account Closed: Previously active bank account is now closed

You can update your bank info for payments deposits.


Non Transaction Account: Policies or regulations prohibit or limit ACH activity on your account
909 Currency/Account Mismatch: The currency of the transaction does not match the currency of the account


Account Holder Deceased: Account holder has died (used in the event of a Representative Payee, Guardian, or trustee.) If the account holder is deceased, send us a Death Certificate. Depending on the bank's policy, a letter or complete bank account change may also be required. See bank letter instructions.


Account Frozen: Funds unavailable due to legal action or your bank
914 Incorrect Payor/Payee Name: The payor/payee name on the transaction does not match the account holder's name Your Payments Account will need to match up to the account name on the bank account on file. Please contact us at 888‐692‐9559 with your Merchant Account Number or Case Number ready.

915 916

917 918


920 921


Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized: You advised your bank that Intuit is not authorized to debit your account and/or that entry was not authorized


Entry refused by your bank due to one of the following:
  • Minimum or exact amount not remitted
  • Account subject to litigation
  • Transaction results in overpayment
  • Intuit's bank not known by your bank
  • You didn't authorize payment

How to submit a bank letter

Your bank letter must:

  • Be on bank letterhead.
  • Clearly state the specific reject reason and that it has been resolved.
  • State that the account is open and available for both ACH debits and credits.
  • Include your bank account number and the routing number.
  • Include your case number or Merchant Account Number.
  • Include a telephone number for a bank representative.
  • Be signed and dated by a bank representative.

Fax bank letters to 818-436-8291.

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