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Len the Tax Guy
Level 2
posted
‎January 20, 2024 07:34 AM
last updated ‎January 20, 2024 7:34 AM

Adobe esignature and password protection

When I try to request an esignature using Adobe, that is password protected, it states: 

 

"We were unable to create your agreement ****agreement because your document*****.pdf is password protected. You can create an agreement with this document only after you have removed password protection from it."

 

Under "environment" I have all of my PDF creations password protected for when I email them to clients.

Is there a way around having to remove password protection each time I use adobe e signature?

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2 Comments 2
TaxPros_Amanda
Level 3
‎January 20, 2024 07:54 AM

Adobe esignature and password protection

I have the same issue with trying to use docusign, Profile has stated there is no work around besides removing the password, which isn't worth the effort to do for every single client file time wise.  They suggested submitting a feedback request within Profile asking for this feature to be changed.

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Len the Tax Guy
Level 2
‎January 20, 2024 08:56 AM

Adobe esignature and password protection

Thanks for your response.  I agree that it is frustrating.  I also submitted a request for change through "feedback"

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