Can't change the checkboxes in the Info form

neilc6 · ‎August 20, 2020

Trying to help my dad file his taxes using Profile. It is a spousal return and I can't change any of the checkboxes in the Info page. It seems to be locked for some reason. Example the question Are you claiming the disability tax credit. It is checked for my dad but wrongfully checked for my mom and I can't change it. It is a licensed copy.

ProFile Duncan · ‎August 21, 2020

Hi, thank you for using Intuit ProFIle Community

A dialog box would pop up if you tried to change answers to questions on the Info tab on a locked return. A return can be unlocked in the properties dialog box: File> Properties.

Alternatively this may be caused by settings in Options > environment. Make sure Automatic Override is checked on the edit tab of Options Environment

Hope this helps

neilc6 · ‎August 22, 2020

Thanks for getting back to me. I think the problem was I was in Active Auditor mode which doesn't allow you to change the info boxes. It would have been nice if a warning would have popped up indicating the form can not be modified in auditor mode.