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SUBCalgary
Level 2
posted
‎March 14, 2023 05:59 AM
last updated ‎March 14, 2023 5:59 AM

Error preventing eFile "Value cannot be null."

I have eFiled my first T2 successfully.  Now for the first T1 for a common law couple. There are no errors or warnings and the return is marked by ProFile as eligible for eFile.

 

When saving the file I receive an error "Value cannot be null. Parameter name: source."  See attached.

I click OK and when I go back into the file, the changes made are there.  

 

When I attempt to eFile the same error appears and I cannot move forward.

 

Any suggestions?  I have already spent over 3 hours with support getting the software and files loaded onto a new computer.  

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5 Comments 5
bridge_mama
Level 1
‎March 21, 2023 04:53 PM

Error preventing eFile "Value cannot be null."

Do we have a solution for this yet? I am having the same issue.

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SUBCalgary
Level 2
‎March 23, 2023 02:05 PM

Error preventing eFile "Value cannot be null."

Yes.  I had to call support and they found a list of toggles and they fixed it.  Nothing I could do myself.

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Cheryl_D
Level 1
‎April 24, 2023 02:25 PM

Error preventing eFile "Value cannot be null."

Where do i find a phone number to call?

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SUBCalgary
Level 2
‎April 26, 2023 08:01 AM

Error preventing eFile "Value cannot be null."

Within ProFile, choose HELP the START MESSAGING.

 

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SUBCalgary
Level 2
‎April 26, 2023 08:02 AM

Error preventing eFile "Value cannot be null."

Within ProFile, open HELP then START MESSAGING.

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