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Allanszuch
Level 1

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

 
Solved
Best answer March 30, 2021

Best Answers
ProFile Duncan
ProFile Team

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

Hi, thank you for using Intuit ProFile Community

The product development team says this is not a bug as ProFile just imports the CRA data. This warning just requires review of the postal code and related address information on the info tab: If the address entries are correct the warning can be signed off.

Hope this helps

View solution in original post

8 Comments 8
JamesCampbell
Level 4

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

it's not a bug in profile. it is with cra. i just check do you want to change your address to update with cra when you file. hope this helps. 

Jmdmam
Level 1

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

I definitely agree that it is a Profile bug.  My clients addresses are correct at CRA and match what I have in Profile.  Profile is giving the notice for a good number of my clients also. 

shelby113
Level 3

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

I have had this same issue as well.  Most recently on one spouse of a joint couple return. I am hopeful that it will not effect efiling, but we haven't tried yet. 

JamesCampbell
Level 4

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

sorry guess is was wrong it is with profile. i still just check the change address box to update then sign off on it. hope it gets taken care of soon!! 

jen7
Level 1

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

I am seeing the same thing with my clients too.  

ProFile Duncan
ProFile Team

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

Hi, thank you for using Intuit ProFile Community

The product development team says this is not a bug as ProFile just imports the CRA data. This warning just requires review of the postal code and related address information on the info tab: If the address entries are correct the warning can be signed off.

Hope this helps

View solution in original post

Bintax
Level 1

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

I have the same problem on 1 file.

ProFile Duncan
ProFile Team

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

Hi, thank you for using Intuit ProFile Community

This message has been reviewed by our product development team and determined not to be a bug. Just confirm the address as entered on the Info tab is correct and the warning can be signed off.

 I apologize for the inconvenience but hope this helps