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Understand your QuickBooks Online subscription invoice

by Intuit•18• Updated 1 week ago

Learn how to read and understand your invoice from QuickBooks Online.

If you have a discount expiring soon or need to understand why your price has increased, read your invoice to learn more about your billing cycle. Here’s how to understand an invoice from us.

If you have a question about a charge from QuickBooks, you can look it up here.

Read your invoice

Your invoice is divided into sections. We’ll cover each section below.

Invoice Header

The header is a quick reference of the primary invoice details.

Invoice number: This number identifies this specific invoice.
Total: This is how much you paid for this billing cycle.
Date: This is when the payment was processed.
Payment method: This is how you’ve chosen to pay us.
Payment authorisation code: This is for reference only.

Bill to

This section contains your company information, including address and Company ID.

Payment details

Your subscription is listed under Item. If you have more than one subscription, each subscription is listed separately.

For one line item, you may see:

QuickBooks product: This is the product your subscription is for. You’ll see the quantity of each product, their individual product cost, and how much the cost is for you.
Discount: If you have a discount, it’s listed just below the product, and includes the date for which the discount expires.
Price after discount / subtotal: This displays your amount after the discount is applied.
VAT: This is the relevant VAT that may be applied to your subscription.

Total invoice

This section shows the total you paid. If you have any discounts, we show how much money you saved below the total.

Tax reporting information

Here, you’ll find the billing period and charge totals information.

Period for monthly subscription fees or Period for annual subscription fees: These are the dates for which you are being charged. It also tells you if you are on a monthly or annual subscription.
Total without tax: What you paid for just your subscription.
Total tax: What you paid in taxes.

Why did I get more than one invoice?

You can get more than one invoice during the same billing cycle, but you’ll only be charged once per product.

If an earlier payment failed, you’ll get another invoice that looks just like the first one as we try to process your payment again.
If you upgraded or added a product during a billing period, you’ll receive two invoices. The first invoice will include the following note:
"Note: This month you will receive a separate bill for [new product]. On your next billing date, your [new product] subscription and your [current product] subscription will be on the same bill."

Invoices sent when adding a product mid-billing cycle may be pro-rated, if applicable. During future billing dates, multiple product subscriptions will be included in the same invoice.