Fix connected app issues in QuickBooks Online

Learn how to fix issues with your connected apps in QuickBooks Online.

The My apps page is a tool to help you manage apps integrated with QuickBooks Online. It ‌shows the status of all your apps so you can view and fix errors all in one place. We’ll show you where to see the status of your connected apps, how to manage apps, and resolve issues.

Note: Currently, the My Apps page is available to a limited number of accounts.

Where to view the status of connected apps

To view the status of all your connected apps at a glance, go to Dashboards and select Home. Then, look for the My apps card. The card displays your total number of apps, categorised by those that have and don’t have connection issues.

Select View issues or Go to your apps to be taken to the Overview (Take me there) page where you can manage all of your connected apps.

Alternatively, you can view the status of your connected apps by selecting the My Apps icon and choosing one of the apps to go to the Overview (Take me there) page.

Manage apps

The My apps page lets you perform other actions, such as launching or disconnecting apps.

1. Sign in to QuickBooks Online as the Primary admin.
2. Go to Apps and select Overview.
3. You can see all of your apps listed. If an app has no issues, you can select Launch to open the app, or select the vertical ellipsis ⋮ menu to choose an option:
   • Leave a review: Write a review for the QuickBooks marketplace.
   • Support: Opens the help centre for the app in a new tab.
   • Disconnect: This disconnects the app from QuickBooks.
     Note: Dropdown options vary depending on the app, and if there are any open issues.

Fix app issues

The My apps page displays cards for all of your connected apps, their status, and an apps log to view all of the open errors for your apps. To resolve open app issues:

1. Go to Apps and select Overview.
2. The app log displays any open app issues with info such as the name of the affected app, the date the issue occurred, and error type.
3. From the vertical ellipsis (⋮), select the available option to fix the issue. Options vary depending on the issue type.
4. Follow the on-screen prompts to complete resolution.

Data sync Issue

Please contact the app provider for any data sync issue between the app and Quickbooks Online. There may be an issue with the API calls that the app provider is making for your company. They will have to look at the errors and resolve them to restore the data sync.

Billing

Questions about billing and application subscription cancellation are handled by the app provider.