Undo or remove transactions from reconciliations in QuickBooks Online

Learn how to unreconcile an individual transaction from a completed reconciliation.

When you reconcile an account, you compare each transaction on your bank statement with transactions entered into QuickBooks. If everything matches, you know your accounts are balanced and accurate. But if you’ve reconciled a transaction by mistake, we’ll show you how to remove individual transactions from the reconciliation.

Keep in mind, even small changes can unbalance your accounts. To minimise the impact, you can only unreconcile one transaction at a time. If you need to completely start over, reach out to your accountant. Only accountants can undo entire reconciliations.

Step 2: Unreconcile a transaction

When you know what you need to change, here's how to edit and unreconcile the transaction:

1. Go to Transactions and select Chart of accounts (Take me there).
2. Find the account holding the transaction. Then select Account history.
3. Select the transaction you want to unreconcile to expand the view.
4. Review the check column. If the transaction is reconciled, you’ll see an R.
5. Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
6. Select Save.
7. Close the account history.

Next steps: Fix other reconciliation errors

Your accounts should now be balanced and accurate. If you made an adjustment to a past reconciliation or still have problems with your reconciliation, reach out to your accountant. This can get tricky and they know how to handle the next steps. Don't have an accountant? We can help you find one.

Learn more about reconciling and related errors.