QuickBooks HelpQuickBooksHelpIntuit

Why was my credit card declined?

SOLVEDby QuickBooks2Updated 1 year ago

If the credit card info box says Powered by Stripe please see article Stripe Decline Response Codes.
If not, please continue to the article below.
Below are possible reasons why a credit card authorisation might be declined:

  • Invalid account number
  • Expired credit card
  • Overlimit or past due
  • General decline, no other information provided by processor
  • Issuing bank will not electronically authorise the credit card
  • Billing Address in QuickBooks Online does not match the address on your statement

If you feel the credit card has been declined in error please contact your credit card issuer for the exact reason.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this