QuickBooksHelpIntuit

Recover your Intuit Account if you can’t sign in

by Intuit•1• Updated 4 days ago

If you can’t remember the user ID or password for your Intuit Account, we can send you a code so you can sign in.

Prerequisites

To get started, you’ll need the phone number or email address on the account. If you don’t have them, use our account recovery form to send a photo of one of the following documents:

Driver’s license
Government-issued ID
Passport
Notarised document

Follow this link to our account recovery form

Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are Monday through Friday from 6 AM to 6 PM PT (9 AM to 9 PM SGT), and on Saturdays from 6 AM to 3 PM PT (9 AM to 6 PM SGT). Once we make sure it’s your account, you’ll get a link to reset your password.

Steps to recover your Intuit Account

If you can’t sign in, but still have access to the phone number or email address on file:

Follow this link to complete the steps on our sign-in page
Enter the phone number, email address, or the user ID associated with your account.
Select Continue.
In case you entered your phone number or email address:
1. Check your text messages or email for a message with a Verification code.
  Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
2. Enter the Verification code and select Continue.
3. From the list of accounts displayed, select the one you want to sign in to.
4. To reset your password, enter a new password, then select Update password.
  Note: Select Skip to skip this step.
In case you entered your user ID:
1. Select one of the two options:
  - Forgot password?
  - Text a code to [your number]
2. Based on the option you selected, reset your password when prompted, or skip it.

Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.

Troubleshooting verification codes

I didn’t get my verification code

It can take a couple of minutes for your code to arrive. If you used an email address, here are a few things to check:

Check your junk mail or spam folder to see if the email went there.
Check all email addresses you might've used to sign up for your account.
Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.

If you used your phone number, make sure the numbers 88811 and 97962 aren’t blocked. If you don’t have your phone, check your text messages on your cell carrier’s website. If you didn’t get a code, on the sign-in page, select I didn’t get an email or I didn’t get a text message to send a new one. Only the most recent code will work.

My verification code isn't working

If you entered the exact code that was sent to you and it didn’t work, make sure you’re entering the most recent code sent.

I reset my password and now I can’t sign in

Clear your cache, cookies, and any stored passwords. Then close and reopen your browser or mobile app.

Next steps

If you don’t have a phone number attached to your account, you can add one. Then we'll be able to text you verification codes if you need them in the future.