QuickBooks HelpQuickBooksHelpIntuit

Recover your Intuit Account if you can’t sign in

by Intuit• Updated 4 weeks ago

If you're having trouble signing into your Intuit Account, we can help in recovering your account if

  • You have lost or forgotten your user ID or password
  • You cannot get a verification code

Check out our other sign-in tips and troubleshooting for more info.

I forgot my user ID or password

If you forgot your username or password, but can still use your phone or email, you can still get into your account. This is the quickest way to access your account if you lost or forgot your login details.

  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  5. When prompted, reset your password. Or, you can select Skip.

Once you're back in your account, you can change the email address, phone number, password, or go right to your product. If you haven't already, we suggest you add your phone number to your account. That way, we can send you verification codes in the future when you try to sign in.

(Back to top)

I’m having issues with my verification code

It can take a couple of minutes for your code to arrive. Here are a few things you can do:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
  • If you lost your phone, check your text messages online at your cell carrier’s website.
  • You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our number on your iOS or Android device.

If you typed in the code that was sent to you exactly and it didn't work, it's probably because you made more than one code and you aren't using the most recent one.

Try these tips to verify your account:

  • If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.
  • Delete any previous codes we sent you to make sure you use the most recent code.
  • Keep the window with the code entry form open. Closing the window invalidates your code, meaning you’ll need to start over from the sign-in page to generate a new code.
  • Check your email in a new tab or window, so you can keep the verification code page open at the same time.

Other sign-in issues

If you're signing in using a web browser, clear your cache and cookies. Any pre-filled passwords will be removed. Also, clear any password managers or system settings with saved passwords for the site. Close and open your browser before signing back in. If you're using the app on your phone, close and open it.

If you're locked out of your QuickBooks Online account, you'll see the following message: Too many invalid attempts, account is locked out for 15 minutes.

After 15 minutes, you can try to sign in again with a phone number, email or user ID.

If you receive an invitation with a user ID, you'll be prompted to sign in. If you don't have a user ID, there will be a link to create one using the email address the invite was sent to. Once you create a user ID, you can sign in.

  1. Sign in to QuickBooks Online.
  2. Select Help Help.
  3. In the QB Assistant, enter the topic you need help with. You can also enter questions. Alternatively, from Search you can search for the info you're after or select Contact Us. Enter information about your query, select Continue, then choose how you'd like to connect with us (Chat or Ask the Community).
    • Start a conversation with a support expert.
    • Ask the community to get help from businesses like yours.
  4. You can also reach out to our support team.

Learn what to do if you see this error in QuickBooks Online.

There's a third-party extension called IBM Security Rapport that can make it tricky to sign in.

Note: Make sure to update your browser and IBM to the latest release before proceeding.

How do I know if I’m using IBM Security Rapport?

IBM Security Rapport helps protect your financial data on the web, providing a more secure browsing experience.

To see if you’re using it:

  1. Open your browser.
  2. Look in the top right corner for a square icon and arrow.

It looks like this:

How do I sign in if I’m using IBM Security Rapport?

We’re working on a fix to allow you to sign in with it enabled. Until then, here are 3 ways you can get into your account:

  • Browse in private using Incognito mode.
  • Use a browser that doesn’t have the extension enabled.
  • Disable the extension (follow the instructions in Install and manage extensions).
    Note: IBM Security Rapport helps protect your financial data. If you disable the extension, you’ll no longer have the extra protection it offers. Please consider this carefully before you disable it.

If you’re not using this extension, you’ll need to reset your password or recover your user ID.

If you still can’t access your account after trying all of the troubleshooting steps in this article, reach out to our support team to connect with an expert.

  1. From the sign-in page, select Create an account.
  2. Select an appropriate plan and follow the next steps.
  3. Enter your email address, mobile number, or other fields as prompted.
  4. Create a password, then select One more step.
  5. Follow the steps to complete billing and payments to get started.

( Back to top )

QuickBooks Online AccountantQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

More like this