Edit GST rates

Update GST rates in QuickBooks Online to make sure you’re collecting the right amount.

A change to your GST rate applies to all future transactions, even ones dated before the change, but not past ones. Reports and records will show the data for both rates.

What you’ll need

Before you try to change the GST rate on a recurring transaction that is automatically charged, create a new GST rate and edit the recurring transaction to use it. Then go to your GST settings and make the old GST rate inactive.

Otherwise, you’ll get the following error: 

"Error: To process this credit card transaction, please enter a credit card number. (code:"INDIRECTTAX-15811")"

Edit your GST rate

1. Follow this link to complete the steps in product
2. Next to Tax, select the ▼ dropdown, then select the tax agency you want to edit.
3. Select Edit [agency name] ▼ dropdown, then select Edit rates.
4. In the tax rate table, select the rate you want to change and select Edit from the Action column.
   Note: You will not be able to edit any QuickBooks Online default tax rates.
5. In the Edit tax rate window, change the rate. You can also change the name if you like.
6. Select the Effective date, if required, this will be the date from which the rate change will take effect, then select Save.
7. Turn the On or Off switch beside the tax rate you want to make active or inactive.

Edit a tax agency name

You can edit a tax agency’s name through the Edit GST settings page using manual GST only. However, your sales forms will still show the old or initial name you’ve entered. If you would like a different name to show on your sales forms, you'll need to create a new tax agency.

To edit your tax agency's name, follow these steps:

1. Follow this link to complete the steps in product
2. Next to Tax, select the ▼ dropdown, then select the agency you want to edit.
   Note: You can edit only custom tax agency created by you.
3. Select the Edit [agency name] ▼ dropdown, then select Edit settings.
4. Edit Tax agency name, then select Save.

Results

Your GST settings now reflect the updated percentages or names for all newly created transactions. Reports for the current period will display data for both the old and new rates if transactions exist for both.

Next steps

Review your recurring templates to ensure they are updated with the new GST rate.

Related links

• Set up and use GST in QuickBooks Online