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Recover your Intuit Account if you can’t sign in

by Intuit•35• Updated 1 week ago

If you can’t remember the user ID or password for your Intuit Account, we can send you a code so you can sign in.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.

Prerequisites

To get started, you’ll need the phone number or email address on the account. If you don’t have them, use our account recovery form (Take me there) to send a high-quality photo or scanned copy of one of the following:

  • Driver’s license
  • Government-issued ID
  • Passport
  • Notarised document   

Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are Monday to Friday: 8:00 am to 10:00 pm. Saturday and Sunday: 8:00 am to 6:00 pm GMT. Once we make sure it’s your account, you’ll get a link to reset your password.

Steps to recover your Intuit Account

If you can’t sign in, but still have access to the phone number or email address on file:

  1. Enter your account’s phone number or email address on our sign-in help page.
  2. Select Continue.
  3. Select Enter password, then Forgot password?, or Text a code to [your number].
  4. Check your text messages or email for a message with your code.
    Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.  
  5. Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it. 

Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.

It can take a couple of minutes for your code to arrive. If you used an email address, here are a few things to check:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.

If you used your phone number, make sure the numbers 88811 and 97962 aren’t blocked. If you don’t have your phone, check your text messages on your cell carrier’s website. If you didn’t get a code, on the sign-in page, select I didn’t get an email or I didn’t get a text message to send a new one. Only the most recent code will work.

If you entered the exact code that was sent to you and it didn’t work, make sure you’re entering the most recent code sent.

  1. Check that you can sign in to other online accounts (for example, your email) using the same web browser. This will determine if the web browser or internet connection is the issue.
  2. Try disconnecting and reconnecting your internet connection to see if your internet speed will improve. A slow internet speed can sometimes be fixed by reconnecting to the internet.
  3. If you’re experiencing issues with your internet connection, it may be helpful to reboot your router or modem. This can usually fix connection problems and occasionally improve a slow connection, and resolve common wireless issues.
  4. Try switching to a different internet network instead of your usual network.

This means that QuickBooks can’t find an account that matches the user ID and password you used to sign in.

If it has been a year or more since the last time you logged in to the account you're trying to access, it’s possible that the original account details have been deleted due to the period of inactivity. You can contact support to check when the account was deleted.

If the account has been deleted, you’ll need to create a new account to access QuickBooks. You can still use the same user ID and password when setting up a new account.

If you still can’t access your account after trying all of the troubleshooting steps in this article, reach out to our support team to connect with an expert. Alternatively, you can visit our support hub for options to find the exact support you need. 

Clear your cache, cookies, and any stored passwords. Then close and reopen your browser or mobile app.

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