
Recover your Intuit Account if you can’t sign in
by Intuit•35• Updated 1 week ago
If you can’t remember the user ID or password for your Intuit Account, we can send you a code so you can sign in.
Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.
Prerequisites
To get started, you’ll need the phone number or email address on the account. If you don’t have them, use our account recovery form (Take me there) to send a high-quality photo or scanned copy of one of the following:
- Driver’s license
- Government-issued ID
- Passport
- Notarised document
Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are Monday to Friday: 8:00 am to 10:00 pm. Saturday and Sunday: 8:00 am to 6:00 pm GMT. Once we make sure it’s your account, you’ll get a link to reset your password.
Steps to recover your Intuit Account
If you can’t sign in, but still have access to the phone number or email address on file:
- Enter your account’s phone number or email address on our sign-in help page.
- Select Continue.
- Select Enter password, then Forgot password?, or Text a code to [your number].
- Check your text messages or email for a message with your code.
Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page. - Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it.
Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.
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