We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you find the right tools. Here's how to cancel your subscription or trial.
Cancel your QuickBooks Online subscription
The steps for cancelling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel.
Follow the steps below based on where you bought your QuickBooks Online subscription.
Cancel an account purchased online, directly from Intuit
Cancel a suspended subscription
If your subscription is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.
Have a burning question about your subscription? Check out the FAQ section in our manage billing and subscription article.
Learn what happens to your data after you cancel
For paid and trial subscriptions, we hang on to your data for one year before deleting it. This lets you pick up where you left off if you decide to come back. When you sign in to the Company Selection page, you can view the expired files under Cancelled Companies.