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Request a refund for your QuickBooks product

SOLVED•by QuickBooks•108•Updated 1 day ago

Find out how to request a refund for a QuickBooks product you purchased, and track the refund status.

In most cases, if you purchased a QuickBooks Desktop product or an annual subscription for QuickBooks Online, and it’s within 60 days of the purchase date, you’re eligible for a refund under our satisfaction guarantee. There are some exceptions, so check our Returns and cancellations section on our Contact QuickBooks page for more details.

Note: The 60-day money-back guarantee does not apply to monthly QBO subscriptions.

To request a refund for your QuickBooks Desktop or QuickBooks Self-Employed or QuickBooks Online product, please complete the following form.

Before you proceed, please note:

  • We are unable to give refunds for UK QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App store. You'll need to request a refund through the app store.
  • When filling out the form, you’ll be asked to provide your order number–this is the same as your bill number.
  • If you use QuickBooks Online Accountant, please select QuickBooks Online.

  1. Select the product you are requesting a refund for.
  2. Enter your order/bill number.
  3. Enter Associated email.
  4. Select Find my order details.
  5. Review your order details and charges.
  6. Select item(s) to be refunded.
  7. Select the reason for refund(s).
  8. Provide more details, if applicable, of the reason for requesting a refund.
  9. Fill in your Contact details.
  10. Select Submit.

We can only give refunds to the primary bill payer and the card used to buy the QuickBooks subscription. If you pay your accountant for your subscription, please reach out to them directly. They should be able to request a refund on your behalf.

If you’re an accountant and you need to request a refund for a client who is currently on your wholesale billing subscription, follow these steps when filling out the form:

  1. In the search by product box, select QuickBooks Online.
  2. Enter your bill number and email address.
  3. Select Find my order details. Once found, choose the reason for the refund from the dropdown.
  4. Select the QuickBooks subscription plan that your client is on (Simple Start, Essentials, or Plus).
  5. Provide more details:
    • How many months is the refund for?
    • Any additional details regarding the reason for the refund.
  6. Fill in your Contact details. 
  7. Select Submit.

If you purchased QuickBooks from a mobile app store (like Google Play or Apple's App Store), you need to request a refund through the app store.

  1. Select Track refund requests.
  2. Select the product you have requested a refund for.
  3. Enter your case number.
  4. Enter your email address.
  5. Select Track request.

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