Find out how to request a refund for a QuickBooks product you purchased, and track the refund status.
In most cases, if you purchased a QuickBooks Desktop product or an annual subscription for QuickBooks Online, and it’s within 60 days of the purchase date, you’re eligible for a refund under our satisfaction guarantee. There are some exceptions, so check our Returns and cancellations section on our Contact QuickBooks page for more details.
Note: The 60-day money-back guarantee does not apply to monthly QBO subscriptions.
To request a refund for your QuickBooks Desktop or QuickBooks Self-Employed or QuickBooks Online product, please complete the following form.
Before you proceed, please note:
- We are unable to give refunds for UK QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App store. You'll need to request a refund through the app store.
- When filling out the form, you’ll be asked to provide your order number–this is the same as your bill number.
- If you use QuickBooks Online Accountant, please select QuickBooks Online.