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MTD hotline: 0808 168 4238
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Visit our support site for help, or get in touch with one of our experts through our messaging or call me back facility.
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Returns and cancellations
PR & Social Media contact: Oliver Stewart.
QuickBooks Desktop software is guaranteed easy or your money back. If within 60 days you’re not convinced it's an easy way to manage your business finances, we’ll give you a refund. More information about refunds.
Intuit Limited, Cardinal Place, 80 Victoria Street, London, SW1E 5JL, England.
Intuit Limited is a company registered in England and Wales with company number 2679414. Our VAT number is 570 1452 65.
If you're an accountant, bookkeeper or other financial professional, our Cloud ProAdvisor Programme helps you work more smoothly with your clients, in the cloud.Learn more
If you're already a member of this programme, contact us on 0808 168 9537 or visit the contact us support page.
* If you select the Free Trial option the first thirty (30) days subscription to QuickBooks, starting from the date of enrolment, is free. To continue using QuickBooks after your 30-day trial, you'll be asked to present a valid credit card for authorisation, and you'll be charged the then current fee for the service(s) you've selected. All prices shown exclude VAT. Offer(s) are valid for new QuickBooks customers only and available for a limited time. Offer cannot be combined with any other QuickBooks Online offers. Terms, conditions, features, pricing, service and support are subject to change without notice.
QuickBooks Making Tax Digital for VAT software is available to all QuickBooks Simple Start, Essential and Plus subscribers. Use of QuickBooks MTD for VAT software and bridging software must be aligned with HMRC's eligibility requirements and includes additional set up between the small business and HMRC.
QuickBooks MTD software currently supports Standard, Cash and Flat Rate schemes. QuickBooks Bridging Software supports Standard and Cash schemes. Annual submissions are not currently supported but will be coming soon. Businesses whose home currency is not GBP are currently not supported.
60% promotion ends at 23:59 on 7 August 2019. Receive a 60% discount off the current monthly price for QuickBooks Online Simple Start or 62% discount off the current monthly price for QuickBooks Online Essentials or 60% discount off the current monthly price for QuickBooks Online Plus for the first 6 months of service, starting from date of enrolment, followed by the then current monthly price. Your account will automatically be charged on a monthly basis until you cancel. You must select the Buy Now option and will not receive a 30-day trial. Offer valid for new QuickBooks Online customers only. No limit on the number of subscriptions ordered. You can cancel at any time by calling 0808 168 9533. Discount cannot be combined with any other QuickBooks Online offers, such as the Movemybooks service. Terms, conditions, features, pricing, service and support are subject to change without notice. All prices shown exclude VAT.
Receive a 63% discount off the current monthly subscription price for the first 6 months of service starting from the date you subscribe for the service. In order to obtain the discount you need to select the Buy Now option and will not receive the free 30 days trial offer. After the first 6 months, your account will be charged on a monthly basis at the then current price until you cancel. The above discount offer is available only to new QuickBooks Self-Employed customers and cannot be combined with any other QuickBooks Online offers.
1Payroll functionality is available to all customers with an active trial or subscription to QuickBooks Simple Start, Essentials or Plus. Price excludes VAT. QuickBooks Online Advanced Payroll is free to use whilst in Beta. Thereafter, it will be charged at £1 per employee per month as an introductory offer until the 30th March 2020.
2QuickBooks Advanced Payroll allows you to automatically submit information to the following pension providers: NEST, The Peoples Pension, Smart Pensions, Aviva and NOW:Pensions
These terms apply to QuickBooks UK customers only. Bulk-pricing discount offer is valid only if you are signing up for more than one QuickBooks Online subscription with each order. View terms and conditions for multiple accounts pricing here. To inquire further about the bulk-pricing discount offer, please call 0808 168 4246.
'The world's #1 online accounting software' based on number of paying customers and accountants worldwide, June 2016.
'Save around 8 hours a month' based on respondents new to QuickBooks; Intuit survey June 2016.
'The leading app for self employed finances' based on GooglePlay rating, Jan 2016.
'See how your business is doing in less than 30 seconds'; Intuit survey June 2016.
'Save 12 hours a month managing your finances'; Based on an October 2016 survey of active Quickbooks Self Employed subscribers who offered an opinion about how much time Quickbooks Self Employed saves them related to managing their finances.
Returns and cancellations
QuickBooks Desktop & Online software is guaranteed easy or your money back. If within 60 days you’re not convinced it's an easy way to manage your business finances, we’ll give you a refund.
Once your refund request is received by Intuit, it will take approximately 4-6 weeks for you to receive your refund. Refunds will be sent via cheque in the post.
If you're using QuickBooks Online, you can cancel your subscription from within the software:
- Sign in to QuickBooks Online as normal
- Select the cog icon at the top right of the screen
- Under Your Company, select Your Account
- Under Account Activities, choose Cancel Your Subscription (or Cancel Your Trial)
- Follow the instructions on-screen to cancel your subscription
If you cancel within your trial period, you won't be charged a penny. If you're a monthly paying subscriber, we'll give you a pro-rata refund to cover the rest of the month that you paid for up front.