We are making some changes to the format of your billing invoices. Customers will start to see the changes from September 2020. These changes will not affect your monthly billing date unless you are in Ireland, Gibraltar, or the Channel Islands.
NOTE: Customers in Ireland, Gibraltar, or the Channel Islands, please see below for change of billing method and action you need to take.
The detail in your monthly statement has been improved to make it easier to read and provide additional information about your account. You’ll see separate line items for your QuickBooks Desktop and Support subscriptions with no changes to your overall subscription fees.
QuickBooks Desktop Support will now be shown as monthly subscriptions on your statement, separate from your QuickBooks Desktop subscription.
You will receive email notifications confirming any changes you might make to your subscription (for example, upgrades, downgrades, purchase support, and cancellations. Additionally, you will receive a detailed invoice (if necessary) within 24 hours of making that change.
Your new invoice will be similar to the format seen below:
If you are a customer in Ireland and paying by direct debit you will be required to change your billing method to a recurring card payment method.
Please contact our Customer Success team on 0808 168 9535 to change your payment method before April 30, 2021.