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Request a refund for your QuickBooks product

by Intuit•15• Updated 6 days ago

Find out how to request a refund for a QuickBooks product you purchased, and track the refund status.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.

In most cases, if you purchased a QuickBooks Desktop product or an annual subscription for QuickBooks, and it’s within 60 days of the purchase date, you’re eligible for a refund under our satisfaction guarantee. There are some exceptions, so check our Returns and cancellations section on our Contact QuickBooks page for more details.

Note: The 60-day money-back guarantee does not apply to monthly QBO subscriptions.

To request a refund for your QuickBooks product, please complete the following form.

Before you proceed, please note:

  • We are unable to give refunds for UK QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App store. You'll need to request a refund through the app store.
  • When filling out the form, you’ll be asked to provide your order number–this is the same as your bill number.
  • If you use QuickBooks Online Accountant, please select QuickBooks Online.

  1. Select the product you are requesting a refund for.
  2. Enter your order/bill number.
  3. Enter Associated email.
  4. Select Find my order details.
  5. Review your order details and charges.
  6. Select item(s) to be refunded.
  7. Select the reason for refund(s).
  8. Provide more details, if applicable, of the reason for requesting a refund.
  9. Fill in your Contact details.
  10. Select Submit.
  1. In the Intuit refund request module above, select From another retailer.
  2. Select the product family you are requesting a refund for.
  3. Enter your product license code.
  4. Select retailer.
  5. Select Date of charge.
  6. Select Attach Receipt and follow the steps to upload your receipt as a proof of purchase.
  7. Select the reason for refund.
  8. Enter the refund amount.
  9. Provide more details if applicable for the reason of requesting a refund.
  10. Fill in your Contact details & Mailing Address.
  11. Select Submit.

We can only give refunds to the primary bill payer and the card used to buy the QuickBooks subscription. If you pay your accountant for your subscription, please reach out to them directly. They should be able to request a refund on your behalf.

If you’re an accountant and you need to request a refund for a client who is currently on your wholesale billing subscription, follow these steps when filling out the form:

  1. In the search by product box, select QuickBooks Online.
  2. Enter your bill number and email address.
  3. Select Find my order details. Once found, choose the reason for the refund from the dropdown.
  4. Select the QuickBooks subscription plan that your client is on.
  5. Provide more details:
    • How many months is the refund for?
    • Any additional details regarding the reason for the refund.
  6. Fill in your Contact details. 
  7. Select Submit.

If you purchased QuickBooks from a mobile app store (like Google Play or Apple's App Store), you need to request a refund through the app store.

  1. Select Track refund requests.
  2. Select the product you have requested a refund for.
  3. Enter your case number.
  4. Enter your email address.
  5. Select Track request.
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed

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