Find out how to request a refund for a QuickBooks product you purchased, and track the refund status.
In most cases, if you purchased a QuickBooks Desktop product or an annual subscription for QuickBooks Online, and it’s within 60 days of the purchase date, you’re eligible for a refund under our satisfaction guarantee. There are some exceptions, so check our Returns and cancellations section on our Contact QuickBooks page for more details.
Note: The 60-day money-back guarantee does not apply to monthly QBO subscriptions.
To request a refund for your QuickBooks Desktop or QuickBooks Self-Employed or QuickBooks Online product, please complete the following form.
Before you proceed, please note:
- We are unable to give refunds for UK QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App store. You'll need to request a refund through the app store.
- When filling out the form, you’ll be asked to provide your order number–this is the same as your bill number.
- If you use QuickBooks Online Accountant, please select QuickBooks Online.
Request a refund for QuickBooks purchased directly from Intuit
- Select the product you are requesting a refund for.
- Enter your order/bill number.
- Enter Associated email.
- Select Find my order details.
- Review your order details and charges.
- Select item(s) to be refunded.
- Select the reason for refund(s).
- Provide more details, if applicable, of the reason for requesting a refund.
- Fill in your Contact details.
- Select Submit.
Request a refund for a client who is on your wholesale billing plan
If you’re an accountant and you need to request a refund for a client who is currently on your wholesale billing subscription, follow these steps when filling out the form:
- In the search by product box, select QuickBooks Online.
- Enter your bill number and email address.
- Select Find my order details. Once found, choose the reason for the refund from the dropdown.
- Select the QuickBooks subscription plan that your client is on (Simple Start, Essentials, or Plus).
- Provide more details:
- How many months is the refund for?
- Any additional details regarding the reason for the refund.
- Fill in your Contact details.
- Select Submit.
Track your refund requests
- Select Track refund requests.
- Select the product you have requested a refund for.
- Enter your case number.
- Enter your email address.
- Select Track request.
| If you made a purchase through an app store (Google Play or the Apple's App Store), you need to request a refund through the app store you purchased it from. |
