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Create and send customer statements in QuickBooks Online
Customer statements allow you to remind customers about upcoming payment deadlines, unpaid balances, or overdue invoices. You can generate these statements to list transactions, finance charges, and sub-customer activity, ensuring your accounts receivable records are transparent and up to date.
Types of customer statements
QuickBooks Online supports three specific statement formats:
Balance Forward: Lists invoices, payments, and the current balance for a specific date range.
Open Item: Lists all unpaid invoices from a specific start date to the present.
Transaction Statement: Lists all transactions recorded within a specific date range.
Prerequisite: Configure statement settings
Before generating statements, you must define how transaction details appear:
Go to Settings ⚙, then select Account and settings.
Select the Sales tab.
In the Statements section, adjust the settings to list transactions on a single line or include detailed finance charges.
Select Save, then Done.
Create and send a statement
Follow these steps to generate statements for specific customers:
Go to All apps
, then Customer Hub, then Customers & leads (Take me there).Select the checkbox next to each customer you want to receive a statement.
Select the Batch action ▼ dropdown, then select Statement.
In the Statement Type dropdown, select Balance Forward, Open Item, or Transaction Statement.
Set the Statement Date, Start Date, and End Date. Note: If a customer has no activity matching the criteria within this date range, QuickBooks will not generate a statement for them.
Verify the email addresses in the Customer Email field.
Select Save and send.
Review the preview window, then select Send.
Important: If a sub-customer is set to "Bill with parent," you must create the statement for the parent customer to include the sub-customer's transactions.
Review and manage past statements
You can view, reprint, email, or delete statements that you have already generated.
Go to All apps
, then Customer Hub, then Customers & leads (Take me there).Select the customer name to open their profile.
Select the Statements tab.
Select the Date ▼ dropdown to filter the list.
Locate the specific statement and perform one of the following actions:
Send a PDF: Select Send to email the statement as an attachment.
Print or Download: Select Print or Preview to open the PDF.
Remove: Select Delete to remove the statement record from QuickBooks.
Note: Statements automatically update to reflect changes made to the underlying transactions.
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