All transactions that impact your PayPal account/wallet balance (other than temporary holds and releases) will be imported into the For Review tab on the Banking screen of QuickBooks Online. Temporary holds and releases won't be imported by default but can be enabled via settings in a future release.
On the Find apps tab, search for "Connect to PayPal".
Select the app.
Select Get App Now.
Follow the steps to connect to your Firm.
Once connected, you should see the PayPal account appear on your Banking tab.
Here's how to connect this app to your client:
Log in to your QuickBooks Online Accountant Firm.
Paste this URL to your browser: https://qbo.intuit.com/app/paypalconnect
Enter your client's PayPal credentials (Note: Main Admin PayPal credentials must be used. Only the main user can grant permissions for the app to connect to the PayPal account. If you’re an accountant invited as an additional user, your credentials will not work. )
Follow the steps to connect to your Client's QuickBooks Online account.
Once connected, you should see the PayPal account appear on your client's Banking tab
Manual import is only possible during the first-time setup of the connection where you have the option of selecting a past date. If you selected a date range in error or wish to change the date range after connecting, disconnect, and reconnect.
For sales, fee amounts are obtained from PayPal and will be added when you match or add a transaction. They are not shown as separate transactions in the feed and will be recorded as an expense in your PayPal account. For one off fees or fees not associated with processing a transaction, these usually come across as a separate expense in your feed.
You can choose to record a sale as a Sales Receipt or a Deposit. If you record it as a Deposit, select the account in the category drop-down. If you choose to record it as a Sales Receipt, select the product/service associated with the sale in the “Details” view. E ach product/service in QuickBooks can be associated with different account categories (Income/Expense account).
We use details available from PayPal to decide what category to assign to each transaction. The level of detail we are able to retrieve often depends on how PayPal has been used in each context. For example, how much detail a customer entered as they paid an invoice or how much detail a shopping card passed to PayPal.
The 'Bank balance' is the balance we retrieve from PayPal. This may be delayed by a couple of hours from what you actually see on PayPal The 'In QuickBooks balance' is the balance of the General Ledger (GL) account in QuickBooks. It consists of transactions you have added to the account in QuickBooks.
When you first connect to PayPal, this may show as zero because your transactions are still in the For Review tab and have not yet been added to the GL account register.
Check that the transaction is a 'balance affecting' transaction in PayPal and is not a hold/release.If you believe a transaction has been missed in error, reach out to our support team and provide the PayPal transaction ID.
The level of detail we are able to retrieve often depends on how PayPal has been used in each context. For example, how much detail a customer entered as they paid an invoice or how much detail a shopping card passed to PayPal. If you are able to see additional details in PayPal but not in QuickBooks, you can request an enhancement through our feedback link in QuickBooks.