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Intuit

Fix bank error 390 and 1000 in QuickBooks Online

Learn what to do if you see these errors when you're connecting your online bank account.

If you see these bank errors in QuickBooks Online, don't worry.

"Your Bank is making a change. Until you upgrade your bank connection, your transactions will stop automatically flowing into QuickBooks. To upgrade your connection, you will need to reconnect your account. (390)"

"Fix your bank connection. Sorry, but there’s a problem with your bank connection. To fix this issue, you will need to disconnect and reconnect your account. (1000)"

All you need to do is reconnect the account to online banking. We'll show you what to review and then how to disconnect and reconnect the account.

Note: We recommend following these steps in a web browser. If you're using the QuickBooks Mobile app, the error will redirect you to a web browser.

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the For Review tab.
  4. Follow the steps to add, review, or match the transactions on the list. 

Step 2: Disconnect the bank account

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the Edit ✎ icon in the tile for the bank account you want to update. Then slect Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and close.

Step 3: Reconnect the bank account

  1. Go to the Banking menu or Transactions menu.
  2. Select Add account or Link account.
  3. Follow the steps to connect the account to online banking again.

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