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Refund a credit card payment in QuickBooks Online

Learn how to refund a credit card payment.

There are a few ways to give refunds in QuickBooks. Follow the steps based on how you processed your customer's payment.

  • Credit card refunds can only go back to the original card used for the purchase. You may need to contact your customer to get this info.
  • You can refund up to the amount of the original sale, but not more.
  • You can only issue credit card refunds within 180 days of the sale.

Refund a credit card payment on a sales receipt

  1. Go to the Banking menu or Transactions menu. Then select the Receipts tab.
  2. Open the sales receipt you want to refund the payment for.
  3. Select More.
  4. Select Refund.
  5. Select Yes, refund my customer.

Refund a credit card payment on an invoice

  1. Go to the Sales menu. Then select the Invoices tab.
  2. Open the invoice you want to refund the payment for.
  3. Select More.
  4. Select Refund.
  5. Select Yes, refund my customer.

Depending on how long it's been since you processed the payment, you may need to create a refund receipt.

Create a refund receipt to give partial refunds

  1. Select + New.
  2. Select Refund receipt or Give refund.
  3. Select the Customer ▼ dropdown arrow, then locate and select the customer's name that you want to refund.
  4. Fill out the fields using the info from the original sale. Note: You can also give a partial refund.
  5. Select Save and close.

How fees are charged on credit card refunds

Your credit card payments settle, or close, at 3 PM PT every day. If you refund a credit card payment before it settles, you won't be charged a fee. Find out more about refund fees.

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