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How to fix Error 6189, 816

Learn what Error -6189, 816 is and what to do if you see it in QuickBooks Desktop.

If you see the message “An error occurs when QuickBooks tried to access the company file (-6189, -816),” don’t worry. There’s an issue with your multi-user network, not with your accounting data.

Here’s how to get your QuickBooks Desktop multi-user network up and running again.

Step 1: Download and run QB Refresher

Run the QBRefresher tool on the computer you’re having trouble with. The QBRefresher tool will close background processes that might be causing the error. It will also do a mini refresh of your program files.

Download QBRefresher

  1. Select the button above to download the QBRefresher installation file. Save the file somewhere you can easily find it, like your Downloads folder or your Windows desktop.
  2. Finish any tasks you’re currently working on in QuickBooks.
  3. Close all versions of QuickBooks Desktop running on your computer.
  4. Double-click the QBRefresher.exe file to run the program.
  5. Follow the on-screen instructions. QBRefresher should run for about 30 seconds.
  6. When QBRefresher is finished, open QuickBooks Desktop again.

If you still see Error -6189, 816, move on to Step 2.

Step 2: Restart all of your computers and servers

Sometimes your whole system needs a full reset. Follow these steps in order.

  1. Restart your server computer (the one hosting your company files).
    Important: Where is your company file hosted?

    If you’re using QuickBooks Enterprise Hosting instead of a server computer, reach out to us through chat so we can help you restart.

    If you use one of our affiliated Intuit Hosting Providers or another cloud service to host your company files, contact them for help restarting the service.

  2. Restart each workstation (the other computers connected to the network that don’t host your company files).
  3. Open QuickBooks Desktop on your server computer.
  4. Open QuickBooks Desktop on each workstation.

If QuickBooks opens, you’re good to go. If you still see Error -6189, 816, move on to Step 3.

Step 3: Install QuickBooks Database Server Manager on your server

If you’re hosting your own network, QuickBooks Database Server Manager will help keep your multi-user network stable.

  1. If you haven’t already, download and install QuickBooks Database Server manager on your server computer (the one hosting your company files). QuickBooks Database Server Manager doesn’t require a product license.
  2. Once it’s installed, open the Windows Start Menu.
  3. Type “QuickBooks Database Server Manager” into the search and open QuickBooks Database Server Manager.
  4. Update QuickBooks Database Service Manager to the latest version.
  5. When the update finishes, restart your server computer.
  6. Open QuickBooks Desktop on your server computer and workstations.
Note: If QuickBooks Database Server Manager is installed on one of your workstations, make sure the workstation isn’t set to host your multi-user network.

Step 4: Move your company files to your local hard drive

If you still see the Error -6189, 816 and your company file (.QBW) is currently stored on a removable drive or online, follow the steps for Solution 2 of move your company files to move your files to your local hard drive.

Important best practices:

Store QuickBooks files, including your company file, on your server computer’s hard drive. Online file hosting services like Dropbox, Google Drive, and Box.net are convenient, but they can cause issues.

Don’t store files on removable or external drives. External hard drives, USB flash drives, and Network Attached Storage [NAS] devices aren’t designed to run QuickBooks or multi-user networks.

Don’t encrypt your QuickBooks files or the hard drive storing them. This can block your multi-user network connection.

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