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Fix error: Customer can't be deleted because there are unbilled charges
You’re unable to delete a customer with unbilled charges if:
Learn how to delete a customer with unbilled charges in QuickBooks Online.
Resolve any unbilled charges to delete the customer. Here’s how.
Track expenses and items by customer and Make expenses and items billable preferences are disabled.
A charge, credit, or a billable expense attached to the customer you’re trying to delete has no invoice.
Note: While you can't delete a customer with unbilled charges, you can merge them. Learn how.
Step 1: Check your Bills and expenses preferences
Go to Settings ⚙ and select Account and Settings.
From the left menu, select Expenses.
Under Bills and expenses, check if the following are turned on:
Track expenses and items by customer
Make expenses and items billable
If not:
Select Edit ✎.
Turn on Track expenses and items by customer and Make expenses and items billable using the toggle switch.
Select Save.
Step 2: Manage your customer’s charge, credit, or billable expense charge
Resolve any unbilled charges for the customer you want to delete. For an open charge, billable expense, or credit, you can either create an invoice or delete it. You can also mark an expense as non-billable if you want to keep it in your records but don’t need to resolve it.
Convert a charge, billable expense or credit to an invoice
Go to All apps
, then Sales & Get Paid, then Sales transactions (Take me there).Select an open charge, billable expense, or credit.
On the More actions ▼ dropdown, select Convert to invoice.
Check the invoice then select Save.
Delete unnecessary charges, billable expenses, or credits
Go to All apps
, then Sales & Get Paid, then Sales transactions (Take me there).Select All sales.
Select an open charge, billable expense or credit.
On the More actions ▼ dropdown, select Delete.
Select Yes to confirm deletion.
Mark billable expense charges as non-billable
Go to All apps
, then Sales & Get Paid, then Sales transactions (Take me there).Select All sales.
Open the Billable Expense Charge.
To open the bill, select Bill under marked as billable on this bill.
Find the billable amount under Category or Item details.
Uncheck the box in the Billable column and remove the customer's name in the Customer/Project column.
Select Save and Close.
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