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Fix errors when you move from QuickBooks Desktop to QuickBooks Online
Learn how to fix errors when you move from QuickBooks Desktop to QuickBooks Online. Start with basic checks. Then, match your error message to its fix.
What you’ll need
The latest release of QuickBooks Desktop
Sign-in access to your QuickBooks Onlinecompany as a primary admin, company admin, or accountant
Your company file saved on your computer's local C: drive
QuickBooks Desktop in single-user mode
The error message you got
Fix errors
If you finish the following steps and still can't move your company file, contact Support.
Step 1: Try the basics
Update QuickBooks Desktop to the latest release. Select Help, then Update QuickBooks. Close and reopen QuickBooks to install the updates.
Move your company file to QuickBooks Online again.
Step 2: Fix a specific error
If you got an error message, select it below to find the fix.
"There was a problem checking this company for import eligibility”
One of these may be true:
You're not a primary admin, company admin, or accountant in the QuickBooks Online company.
You didn't sign in to your QuickBooks Online account before importing, or you didn't finish the setup interview.
It's been more than 90 days since your subscription start date, or there's an issue with Intuit QuickBooks Workforce or QuickBooks Desktop Payroll account services.
To fix it:
Sign in to your QuickBooks Online company, and complete the setup interview questions.
Sign in as a primary or company admin, then move your data from QuickBooks Desktop.
If you still get the error, cancel your old subscription and create a new QuickBooks Online account.
"Please delete all employees already entered in QuickBooks Online"
QuickBooks Online can't replace employees when you move data. They're linked to payroll items, year-to-date history, and other payroll setup. QuickBooks Online also won't let you delete employees with paychecks or pay history.
Create a new QuickBooks Online company without payroll setup, then move your data into it.
"We can't export your data. It may be on a network drive"
Your company file isn't on your local C: drive, or it's open in multi-user mode.
Close QuickBooks Desktop.
Copy your company file to your local C: drive.
Open the company file in QuickBooks Desktop from the new location.
Select File, then Switch to Single-user mode.
Select Company, then Export Your Company File to QuickBooks Online.
"Export QBDT data to QBO: ERROR"
Your company file is saved more than 4 folders deep.
Close QuickBooks Desktop.
Copy your company file to a new folder on your local C: drive, for example c:\new folder\mycompany.qbw.
Open the company file in QuickBooks Desktop from the new location.
Select Company, then Export Your Company File to QuickBooks Online.
"Your file is too big to export"
Your QuickBooks Desktop file has more than 5,000,000 targets.
Press F2 or Ctrl+1 (Command+1 on Mac) to open Product Info.
Check the number of targets.
If you're over the limit, condense your file.
"Error in processing data for QuickBooks Desktop for Mac"
You don't have the latest release of QuickBooks Desktop for Mac.
Select QuickBooks, then Check for QuickBooks updates.
Select Install Updates.
Restart QuickBooks.
If this doesn't fix the issue, Verify and rebuild data in QuickBooks Desktop.
"Error: FAILED"
You may not be on the latest release. Update QuickBooks Desktop to the latest release, then try the move again.
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