Showing results for 
Search instead for 
Did you mean: 

Winmail.dat is attached to email instead of a .pdf file when sent from QuickBooks through Outlook

Recipients of files sent through QuickBooks receive an attachment called Winmail.dat instead of a .pdf file. This is a known issue for Microsoft outlook if the recipient's email client is not capable of receiving rich text format (.rtf).

Quick tip

If only one or some customers experience this issue, it can be due to a problem on the receiving end. Certain security and mail filters may detect these emails as mass emailing (spam) and must be adjusted accordingly.

Solution 1: Configure the email client

Solution 2: Use other email other than outlook

See Set up your email service in QuickBooks Desktop for detailed instructions on how to use other email clients.

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us