Undo or remove transactions from reconciliations in QuickBooks Online

When you reconcile an account, you compare each transaction on your bank statement with transactions entered into QuickBooks Online. This page will run you through the safest way to unreconcile a transaction (remove an incorrect transaction from the broader reconciliation).

Before you start

You can only unreconcile one transaction at a time. If you need to completely start over, reach out to your accountant as they’re the only ones who can undo entire reconciliations.

Select the following headings to get started.

Step 2. Unreconcile the transaction

1. Go to Transactions and select Chart of accounts (Take me there).
2. Find the account holding the transaction. Then select Account history.
3. Select the transaction you want to unreconcile to expand the view.
4. Review the check column. If the transaction is reconciled, you’ll see an R.
5. Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
6. Select Save.
7. Close the account history.

What's next?

Your accounts should now be balanced and accurate. If you made an adjustment to a past reconciliation or still have problems with your reconciliation, reach out to your accountant. This can get tricky and they know how to handle the next steps. Don't have an accountant? We can help you find one.

Learn more about reconciling and related errors.