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Resolve a non-sufficient funds (NSF) hold on your payroll service

SOLVEDby QuickBooks195Updated 1 month ago

Find out what to do if you have an NSF hold on your payroll service.

When you use our payroll services, we debit your business bank account for the direct deposit amounts and payroll taxes due (if we pay your taxes for you). Your account may be on hold because the debit was returned due to an issue with your bank account. 

Here’s how to get this resolved so you can get back to running your payroll.

Step 1: Look for an email from us

We send an email to the Payroll Admin listed on your payroll account that includes a specific return code [RXX] and explains everything you need to know. 

Look for a message with one of the following subject lines:

  • Important: Direct Deposit Payment Unsuccessful.  Urgent Issue with the Payroll Account for [Business Name]
  • Intuit Payroll Services Action Required: Payment Request for Failed Payroll Debit
  • Intuit Payroll Services Action Required: Partial Payment Received
  • Important: Tax Payment Unsuccessful. Urgent Issue with the Payroll Account for [Business Name]

If the Payroll Admin listed on your account didn’t receive the email, have them check their junk or spam folder. If they still can’t find it, contact us for help. 

You can use the instructions below, but you’ll need the email with your specific return code.

Step 2: Resolve the NSF

Find the return code in your email and select it below. 

We try an automatic redebit first

We’ll redebit your account the same day we receive the notice from your bank. Your service stays on hold for 5 banking days to make sure the redebit goes through. 

  • If the redebit is successful, you don’t need to do anything more. 
  • If the redebit fails, see the two options below to pay your balance due. We don’t accept cash, checks, or Western Union. 
  • If you need to run your payroll before the 5 banking days are up, see the two options below. Note: we may not be able to stop the automatic redebit. 

Use Wire transfer to remove the hold faster or if the automatic redebit failed

The Principal Officer or Primary Principal on your account will need to complete these steps. We’ll remove the hold within 1 banking day of receiving the wire.

  1. Look for the wire transfer instructions in the email from us. 
  2. Go to your bank branch with the wire instructions and request a wire transfer while you wait. 

Use Versapay to remove the hold faster or if the automatic redebit failed

If the Principal Officer or Primary Principal isn’t available, or wire transfers aren’t an option, contact us to request a link to pay with Versapay.

Step 1: Use wire transfer or Versapay to pay your balance due

Use Wire transfer

The Principal Officer or Primary Principal on your account will need to complete these steps. We’ll remove the hold within 1 banking day of receiving the wire.

  1. Look for the wire transfer instructions in the email from us. 
  2. Go to your bank branch with the wire instructions and request a wire transfer while you wait. 

Use Versapay 

If the Principal Officer or Primary Principal isn’t available, or wire transfers aren’t an option, contact us to request a link to pay with Versapay. 

We don’t accept cash, checks, or Western Union for the balance due. 

Step 2: Contact your bank or change your payroll bank account for future payrolls

Contact your bank

In some cases, you may need to contact your bank and ask if they can accept Intuit’s ACH transactions.  If your bank asks for Intuit’s Origin ID, give them all of this info:

Tax payment origin IDs1943345425 7943345425
Direct deposit debit origin ID4462800242
Direct deposit return redebit origin ID5943345425
Subscription fee origin ID6943345425
Billing origin ID3943345425

Frequently asked questions

Were my employees or contractors paid? What about my tax payments?

Select your payroll service to learn how we handle paying your employees, contractors, and tax payments.

Direct Deposits

  • Your employees and contractors are still paid by direct deposit if you are on same-day, next-day, or 2-day funding time.
  • Your employees and contractors are not paid by direct deposit if you are on 5-day funding time. You can pay them with paper checks.

Not sure of your funding time? See View or change your direct deposit funding time.

Tax payments

The email sent to the Principal Officer will let you know if tax payments were made or not and have instructions to pay them if needed.

If there's another payroll transaction while the account is on hold

If you've ran another payroll while your account is on hold, it'll be canceled and your employees won't be paid by direct deposit. You can pay your employees with paper checks, or wait until the hold is removed to pay your employees.

Direct Deposits

Your employees and contractors are still paid by direct deposit.

Tax payments

  • If you use QuickBooks Desktop Payroll Assisted, all of your Federal and state taxes are paid.
  • If you use QuickBooks Desktop Payroll Enhanced e-pay, the email sent to the Primary Principal will let you know if tax payments were made or not and have instructions to pay them if needed.

How can I avoid this in the future?

In general, you just need to be sure to have enough money in your bank account to cover your direct deposits, tax payments, and any other payroll related fees at the time you send payroll, contractor, or electronic tax payments to us. See our terms of service for more info.

If cash flow is tight and you use one of our full service payroll products, you may want to consider using QuickBooks Online Payroll Core with auto pay and file disabled, or QuickBooks Desktop Payroll Enhanced. This can give you more control over the timing of running your payroll and paying your payroll taxes.

What happens if I don’t pay the balance due?

Your account will be canceled and sent to collections within 28 days of the initial NSF.

Do you provide letters of indemnity?

We do not provide letters of indemnity. See our terms of service.

Resolve a different hold or NSF issue

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