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Restore an inactive balance sheet account in QuickBooks Online

SOLVEDby QuickBooksQuickBooks Online468Updated 6 days ago

When you delete a balance sheet account in your chart of accounts, it's made inactive instead, which is more like archiving. This allows QuickBooks to keep all the transactions on the account so you can restore the inactive account in the future. (This doesn’t apply to income and expense accounts.)

We'll show you how to restore a deleted or inactive account and then how to correct the balance on a restored balance sheet account.

Note: If you're looking to make an account inactive rather than restore an account, here's how to make an account inactive in your chart of accounts.

Restore an inactive account

  1. Go to Settings ⚙ and select Chart of accounts (Take me there).
    Cursor selecting Settings, then Chart of accounts in QuickBooks Online - animated
  2. Next to the printer icon, select the Settings ⚙ icon, then check Include inactive.
    Cursor selecting the Settings icon, then the Include inactive checkbox in QuickBooks Online - animated
  3. Find the inactive account you want to restore. It will be marked with (deleted).
    Highlight of an inactive account in the list of Chart of accounts in QuickBooks Online - animated
  4. In the Action column, select Make active.
    Cursor selecting Make active for an account in Chart of accounts of QuickBooks Online - animated

Correct a restored balance sheet account's balance

If you restored a deleted account with a non-zero balance, make sure to delete the automatic adjustment entry created by QuickBooks. This corrects the account balance to what it was before deletion.

  1. Go to Settings ⚙ and select Chart of accounts (Take me there).
    Cursor selecting Settings, then Chart of accounts in QuickBooks Online - animated
  2. Find the restored account, then in the Action column, select View Register.
    Cursor selecting View Register for a restored account in QuickBooks Online - animated
  3. Find the transaction with the memo Created by QB Online to adjust balance for deletion. It should be the last entry in the register.
    Highlight of the transaction that was created by QuickBooks Online to adjust balance for deletion - animated
  4. Select the entry, then Delete.
    Cursor selecting the bank register entry, then selecting Delete in QuickBooks Online - animated
  5. Once asked to confirm deletion, select Yes.
    Cursor selecting Yes to confirm deletion in QuickBooks Online - animated

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