Error: This transaction will cause a deleted account named (name of account) (deleted) to have non-zero balance

Error: This transaction will cause a deleted account named (name of account) (deleted) to have non-zero balance

This error message means that the transaction you are trying to delete is linked to an inactive account.

In QuickBooks Online, you must delete an account to make it inactive, so deleted accounts are actually only inactive, and can be restored.

How to fix the issue

To resolve this issue:

1. Make the account active.
2. Delete the transaction.
3. If necessary, delete the account you restored.

Activate the deleted account

To make the deleted account active:

1. Go to Settings and select Chart of accounts.
2. Select Settings and select the Include inactive checkbox.
3. Locate the account to restore in the list and select Make active in the Action column.

Delete the target transaction

To delete the transaction:

1. Go to Settings and select Chart of accounts.
2. Locate the appropriate account for the transaction.
3. From the Action column, select View register.
4. Locate and select the transaction to open it.
5. Select Delete.

Delete the restored account

To make the restored account inactive again:

1. Go to Settings and select Chart of accounts.
2. Locate the appropriate account for the transaction.
3. In the Action column, select Delete from the dropdown menu.
4. Select Yes to confirm you want to delete the account.