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Verify your principal officer and business identity for payroll or payments accounts

SOLVEDby QuickBooks14Updated September 12, 2023

Learn how to finish verifying your principal officer and business identity so you can process payments or use our payroll services with QuickBooks.

When you sign up for payroll or payments, sometimes we need to reach out to verify some more of your info.

Federal regulations require us to verify the identity of the principal officer and the business when you use our payments and payroll services. See our merchant agreements for Payments and Payroll for more technical details.

Here are some answers to common questions about finishing your verification so you can continue using our payments or payroll services.

How do you contact me to verify my info?

When you set up your new payments or payroll account in QuickBooks, we try to verify the principal officer and business info you entered. If we can't, we’ll call you and send you an email requesting additional documentation.

The email comes from either QBO@intuit.com or AccountValidation@intuit.com.

What do I need to do?

  1. Review the email you receive from QBO@intuit.com or AccountValidation@Intuit.com.
  2. Gather the requested documents. If you have paper copies, you can take photos of them with your phone. Make sure they are high-quality and clear enough to read.
  3. Before the deadline listed, follow the instructions in the email to upload or send your documents.

Once we receive your documents, we will review your case within 2 business days. We’ll send you an email as soon as it’s complete.

In the meantime, you can continue to process payments and use our payroll services during the verification grace period.

Important: Please respond by the deadline listed in your email to avoid interruption or termination of your payments or payroll service.

What if I don’t respond by the deadline?

For QuickBooks Payments

After the deadline, your service will be canceled. You’ll have to sign up for QuickBooks Payments again.

For QuickBooks Payroll

After the deadline, your direct deposit and tax payment services will be disabled. You can continue to pay employees with paper checks and make any necessary tax payments on your own.

To resume using direct deposit and tax payment services, call us at 800-446-8848 (800-4INTUIT).

What if I don’t want to provide the documents you requested?

For QuickBooks Payments

Your QuickBooks Payments account will be closed on the date listed on the first email you received.

For QuickBooks Payroll

Your QuickBooks Payroll account will remain open. However, your direct deposit and tax payment services will be disabled. You can continue to pay your employees with paper checks and make tax payments on your own.

How can I get help if I have more questions?

If you have more questions about finishing your verification, we're here for you. Here's how to reach our support team.

For QuickBooks Payments

Chat with our Payment Solutions team Monday through Friday, 6:00 AM to 6:00 PM PT.

For QuickBooks Payroll

Contact our Payroll Support team Monday through Friday, 6:00 AM to 6:00 PM PT.

Use QuickBooks payments or payroll services

Now that your verification is complete, learn how to use QuickBooks Payments or Payroll.

Disclaimer: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.

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