Replicate a Customer Journey Map

Replicate a journey map to reuse it with any of your existing audience. When you replicate a map, we duplicate the map’s starting points, rules and actions.

In this article, you'll learn how to replicate a Customer Journey map.

Before you start

Here are some things to know before you begin this process.

• A journey map can only be replicated to another audience that meets the same requirement for the original starting point. For example, if your journey has a ‘specific date’ starting point, the audience connected to the replicated map must also have a ‘specific date’ field.
• When you replicate a journey map to another audience, be sure to update any rules and actions that use groups, tags, or audience fields.

Replicate a journey map

To replicate a journey map, follow these steps.

1. Click Automations, then choose Overview.
   
2. Click View My Journeys.
   
3. Click the drop-down menu for the journey map you want to copy and choose Replicate.
4. If you have more than one audience, enter a Name in the Replicate a Journey modal. Then, click the drop-down menu to choose an Audience.
   

Nice work! When you’re ready, edit the replicated journey map to change the name and update the journey points.