Learn what to do if you see these errors in QuickBooks Online and QuickBooks Self-Employed.
Even your bank's website goes down on occasion. Bank errors 102 and 105 may indicate your bank is doing online maintenance or experiencing server issues. Troubleshoot the problem in QuickBooks.
Solution 1: Manually update your bank connection
Errors 102 and 105 usually resolve within 24 hours. In the meantime, you can manually update the online bank connection in QuickBooks.
In QuickBooks Online
In QuickBooks Self-Employed
- Sign in to QuickBooks Self-Employed.
- Select the profile ⚙ icon and then Bank accounts.
- Select Refresh all.
If you still see an error, wait for 2 to 3 hours and try again.
Solution 2: Check your bank or credit card's website
Check the bank and credit card's website to make sure everything is working on their end.
- Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
- Look for any messages, notifications, or alerts. These should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
|Is your account new? If your bank or credit card account is new, it may not be available to connect to online banking right away. Reach out to your bank or credit card company if you keep seeing error 102 or 105.|
If everything looks good, follow "Solution 1: Manually update your bank connection" to refresh the connection in QuickBooks.
Still see error 102 or 105? Wait a day and try to update again. Your bank needs time to fix everything if there are issues. After 48 hours, reach out to our support teamso we can help.