Pause or Cancel Your Account

Pause your account to stop billing and save your account data in case you need it later. Permanently delete your account if you won’t need your account or data in the future.

This article covers:

• What your options are to reduce or stop billing
• How to pause your plan and temporarily stop payments
• How to permanently delete your account

Compare your options

I want to reduce my monthly costs

If you need to reduce your monthly costs, here are some options to consider.

• Reduce your contact total by archiving inactive contacts or combining audiences. Then change your pricing tier to match your new contact total.
• Purchase Pay As You Go credits if you don’t need to send as many emails for a while, but don’t want to pause sending totally.
• If you aren’t using all of the features available in your account, you can downgrade your feature plan.

I want to pause my plan

If you don’t need to send emails or publish content for a while, you can pause your Marketing plan to stop monthly billing. Pausing your plan retains your data so you can use your account again in the future. You’re limited to 2 pauses every 12 months.

When you pause your plan, we end the current billing cycle and suspend sending. You can still create and edit emails and templates, view reports, and make changes to your audience. We’ll even continue to manage new signups for you. Your Websites plan will remain active.

I want to cancel my plan and permanently delete my account

After an account is deleted, it’s considered closed and can’t be restored. This means we remove all data associated with your audiences, campaign archives, and reports.

Any outstanding balance will have to be paid before you can delete your account.

Pause your plan

1. Click your profile icon and choose Account & billing or Account, depending on your user type.
2. Click the Settings drop-down and choose Manage my plan.
3. Click Pause my plan.
4. Review your options and the changes that will happen in your account.
5. Enter PAUSE and click Pause my plan.

You'll see a success message when your account has been paused.

After you pause your plan, check the billing estimate on your Monthly plans or credits page to check for other active plans or add ons.

To restart your plan, log in to your Mailchimp account and click restart your plan in the alert banner. In most cases, you'll be charged automatically and resume your previous plan. After you restart your plan, be sure to reactivate any automated emails that you want to resume sending.

Permanently delete your account

Before you delete your account, be sure to back up your data.

1. Click your profile icon and choose Account & billing or Account, depending on your user type.
2. Click the Settings drop-down, and choose Manage my plan.
3. Click Delete my account.
4. You might see helpful suggestions for your account, or an option to speak with our Support team. Once you’re ready to proceed, click Continue to delete.
5. Confirm your password and enter DELETE in the confirmation fields.
6. Click Permanently delete to delete your Mailchimp account.

We'll display a success message to let you know your account has been deleted.