Pause or Cancel Your Account

Pause your account to stop billing and save your account data for later use. Permanently delete your account if you won’t need your account or data in the future.

This article covers:

• What your options are to reduce or stop billing
• How to pause your plan and temporarily stop payments
• How to permanently delete your account

Compare your options

I want to reduce my monthly costs

If you need to reduce your monthly costs, consider these options.

• Reduce your contact total by archiving inactive contacts or combining audiences. Then change your pricing tier to match your new contact total.
• Purchase Pay As You Go credits if you don’t send emails every month but still send several times a year.
• Downgrade your feature plan if you aren’t using all available features.

I want to pause my plan

If you don’t need to send emails or publish content for a while, pause your Marketing plan to stop monthly billing.

• Choose to pause for 3 or 6 months.
• You are limited to 2 pauses every 12 months.
• Pausing retains your data so you can use the account again.
• You will still be able to create and edit emails, view reports, and manage your audience.
• Your Websites plan will remain active.

I want to cancel my plan and permanently delete my account

After an account is deleted, it’s permanantly closed and cannot be restored.

• We remove all data associated with audiences, campaign archives, and reports.
• You must pay any outstanding balance before you delete your account.

Pause your plan

1. Click your profile icon and choose Account & billing or Account, depending on your user type.
2. Click the Settings drop-down and choose Manage my plan.
3. In the Temporarily pause my Marketing plan section, click Pause my plan.
4. Review your options and the changes that will happen in your account.
5. Use the radio buttons to choose to pause your plan for 3 months or 6 months.
6. Click Pause Marketing plan.

After you pause your plan, check the billing estimate on your Monthly plans or credits page to check for other active plans or add ons.

To restart your plan, log in to your Mailchimp account and click restart your plan in the alert banner. In most cases, you'll be charged automatically and resume your previous plan. After you restart your plan, be sure to reactivate any automated emails that you want to resume sending.

Permanently delete your account

Before you delete your account, back up your data.

1. Click your profile icon and choose Account & billing or Account, depending on your user type.
2. Click the Settings drop-down, and choose Manage my plan.
3. Click Delete my account.
4. You might see helpful suggestions for your account, or an option to speak with our Support team. Once you’re ready to proceed, click Continue to delete.
5. Confirm your password and enter DELETE in the confirmation fields.
6. Click Permanently delete to delete your Mailchimp account.