Record a customer refund in QuickBooks Solopreneur

To record a cash refund after your customer paid their invoice, you can enter an expense on the Transactions page to balance your books.

1. Go to Transactions.
2. Select New transaction.
3. Choose the Expense radio button, and enter the same amount as the paid invoice.
4. In the Category ▼ dropdown, choose Sales.
5. Complete the rest of the fields, then select Save.

This sales transaction cancels out the paid invoice from an accounting perspective.

To record a refund made from a bank account, wait until the transaction comes in from your QuickBooks linked bank account.

1. Go to Transactions.
2. Find the refund bank transaction that you sent to your customer.
3. Review the transaction to make sure the Category is Sales. Update if needed.

1. Go to Get paid, then Invoices (Take me there).
2. Find the invoice that you want to refund.
3. In the Action column, select the dropdown▼ menu, then Refund.
4. Follow the on-screen instructions to open the Merchant Services Center and process the actual refund.
5. Then, follow the steps in the Record a manual cash refund from a paid invoice section to keep your accounting records accurate.

That’s it! Now you’ve refunded your customer and created the sales transaction to balance your books.