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All the Custom Report Metrics

by Intuit Updated 2 weeks ago

Create and build a custom report with the metrics that matter most to you to see how your contacts interact with your email campaigns. The columns of your custom report are determined by the metrics you choose.

In this article, you'll learn about the metrics you can use for your Custom Report.

Available metrics

Here are all the metrics to choose from when you create or edit a custom report. You may choose more than one. To learn more about custom reports and how to use them, check out Create a Custom Report.

Email engagement

Use these metrics to see how contacts have interacted with your marketing email.

Metric nameDefinition
ClickedThe number of recipients who clicked any tracked link.
OpenedThe number of recipients who opened the email campaign
Click rateThe percentage of delivered emails that registered at least one click.
Clicks per unique opensThe percentage of recipients who opened the email campaign and then clicked a link.
Total clicksThe total number of times any tracked link was clicked. This count includes multiple clicks from individual recipients.
Emails sentThe number of emails that were sent.
Open rateThe percentage of total recipients (successful deliveries) who opened the email campaign.
Total opensThe number of times an email was opened.
UnsubscribedThe number of recipients who unsubscribed from an email campaign.
Unsubscribe rateThe percentage of recipients who opened the email campaign and unsubscribed.

Email delivery

Use these metrics to display your email delivery rates, bounces, and complaints. For more information on email delivery, check out About Mailchimp Email Delivery Rates.

Metric nameDefinition
Delivery rateThe percentage of emails that were successfully delivered to your recipients’ inboxes. Deliverability rates can be impacted by the sending server, your email content, and who you’re sending it to. We calculate this number by taking the number of successfully sent emails divided by the total number of emails sent.
Successful deliveriesThe number of emails delivered to your recipients’ inboxes.
BouncesThe number of emails that weren’t delivered to your recipients’ inboxes. For more information about bounces, check out Soft vs. Hard Bounces.
Bounce rateThe percentage of emails that weren't successfully delivered to your recipients’ inboxes. We calculate this number by taking the number of hard and soft bounces divided by the total number of emails sent.
Abuse complaintsThe number of recipients who reported your email as spam. Recipients who report your email as spam are automatically unsubscribed from your emails.
Abuse rateThe percentage of emails that recipients mark as spam. We calculate this number by taking the number of abuse complaints divided by the number of successfully delivered emails.

E-commerce

Use these metrics to display campaign information about your connected online store.

Metric nameDefinition
RevenueThe money received, minus taxes and shipping fees.
OrdersThe number of orders placed by subscribers in your connected store, including refunded or canceled orders.
Average order revenueThe amount of revenue divided by the number of orders.
Fulfilled orderOrders marked as "fulfilled" in your connected Shopify, WooCommerce, Big Cartel, or BigCommerce store.
Canceled orderOrders that were created but canceled before fulfillment in your connected Shopify, WooCommerce, Big Cartel, or BigCommerce store.
Refunded orderPaid orders that were returned in your connected Shopify, WooCommerce, Big Cartel, or BigCommerce store.
Order rateThe percentage of successfully delivered emails that resulted in an order.
Mailchimp

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