ShipEngine FAQ

Intuit and ShipEngine have an exclusive partnership with USPS, FedEx and UPS. As part of this, customers get a free Stamps.com account which offers discounted USPS shipping rates. QuickBooks offers your new Stamps.com subscription for free and makes it available only within the platform.

Customers can only use wallet funds to buy shipping labels for ShipEngine carriers. Only the USPS account created by ShipEngine supports this. For help with adding funds or getting refunds, contact ShipEngine support at platform@shipengine.com using your QuickBooks admin email.

You can add your own carrier accounts like FedEx,UPS, and Stamps.com to print labels.

Multiple packages per shipment isn’t  supported. You can create a new shipment for each package.

To add your UPS account, you need username and password details. You can use your account ID to get your username and password. If you need a UPS account, you can sign up for one here.

Reach out to QuickBooks Desktop support for help with the following:

• Shipping label creation
• Shipping settings
• Shipping details that aren’t copied on transactions
• Integration connectivity issues
• Front-end application issues

Reach out to ShipEngine support at platform@shipengine.com for help with the following:

• ShipEngine account creation
• Error status
• Payments, virtual wallets, and shipping carriers
• Shipping rate visibility and refunds
• Error in loading funds