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Set up a shipping manager

by Intuit•80• Updated 2 weeks ago

Learn how to set up ShipEngine with QuickBooks Online.

Buy, create, and print shipping labels for your customers' orders with ShipEngine. Manage payments with your carriers and track your shipping in QuickBooks. Here's how.

Important: On August 25, 2025, the system will disable the ShipEngine feature on the following products:

  • QuickBooks Online Simple Start
  • QuickBooks Online Essentials
  • QuickBooks Solopreneur

If you use QuickBooks Online Simple Start or QuickBooks Online Essentials and would like to continue or start using the shipping manager, you can do one of the following:

If you use QuickBooks Solopreneur, the inventory add-on won’t be available for purchase. You can upgrade to QuickBooks Online Simple Start or QuickBooks Online Essentials to get it.

If you’re a QuickBooks Online Simple Start or QuickBooks Online Essentials customer and you signed up for a ShipEngine account and have:

  • purchased labels in the past, you’ll be able to view and print past labels, but not purchase new ones.
  • deposited funds, you’ll see a refund back to your account.

For help on this new feature, you can contact our support team.

  1. Sign in to QuickBooks Online, go to A bunch of numbers and letters on a tile wall. All apps, select Inventory, then select Shipping labels. 
  2. Select Buy shipping label, then select Connect.
  3. Fill out the details, then select Get shipping rates.
  4. Select a mail service from Pick a shipping service. 
  5. Select Review and buy, then select Buy and print.
  6. Review Recommended printer settings, then select Buy and print.
    Note: When you create a label for the first time, you can add carriers and enter your payment details with our partner, ShipEngine.
  7. On the Set up payment info for shipping menu, select Set up.
  8. Select the I agree to the Terms of Services and Privacy Policy checkbox, then select Continue.

Setup a carrier with ShipEngine

  1. On the ShipEngine dashboard, select Connect ShipEngine Accounts.
  2. Select the I confirm I have read and agree to the following terms and conditions check box, then select Continue.
  3. Enter your payment method, then select Connect accounts.
  4. Enter an amount, then select Add funds.
    Note: You can add more funds later on.
  5. Select Finish buying shipping label to return to QuickBooks or select Add more carriers to go to the ShipEngine dashboard.

Use your own carrier

  1. On the ShipEngine dashboard, select Connect my accounts.
  2. Search for your carrier then select Connect.

Note: You can now create shipping labels from QuickBooks.

  1. Go to + New, then select Shipping label.
  2. From the Linked transaction â–Ľ dropdown, select an invoice.
  3. Review the From and To information, then select Edit ✎.
    Tip: From is your company’s info, and To is your customer's info.
  4. Fill out the package details.
    a. Enter the height, length, and width of the package in inches.
    b. Enter the weight of the package in pounds and ounces.
  5. Select Get shipping rates.
  6. Select a carrier.
  7. Select Review and buy.
  8. Review the info, then select Buy and print.

Note: The shipping label opens in a new tab as a PDF. The label and packing slip are both linked to the original invoice. To print these later, find and open the invoice. Select Print packing slip or Track shipment, and then select Print.

  1. Go to Sales, then select Invoices.
  2. Find and select the invoice you created the label for.
  3. On the invoice, select Track shipment.

Note: you can select Print label if you haven't already, or select Void label if you no longer need it. If the label is void or the void period has expired, the Void label option won’t show.

  1. Go to Sales, then select Invoices.
  2. Find and select the invoice you created the label for.
  3. On the invoice, select Track shipment.
  4. Select Print label.

Note:

  • Shipping labels open in a new browser tab as a PDF. You can resize the PDF from your web browser or printer settings. The steps may vary depending on what browser you’re using.
  • Many thermal printers print labels at 4" x 6" while standard desktop printers print labels at 8.5" x 11".
  1. Go to Sales, then select Invoices.
  2. Find and select the invoice you created the label for.
  3. On the invoice, select Track shipment.
  4. Select Void label.

Note: You can only void a label if it falls within the following timelines:

  • USPS: 28 days
  • UPS: 30 days
  • FedEx: 12 hours before the ship-by date
  • Other carriers: QuickBooks sends a request to void to the carrier. You can also check with your carrier service to see if you can get a refund.

Additional info for voided labels

  • If you use a voided label before the carrier refunds you, you may not get a refund.
  • Once a voided label refund is processed, you’ll get an email from ShipEngine with details. Refunds go to the original payment method.

Note: If it’s been more than 4 weeks and you haven’t received a refund yet,  do the following:

Common shipping label status and terms

  • Label created: The system generates the label, and you can print it from Track Shipment..
  • Label voided: The system voids a label. You should get a refund to your original payment method within 2-3 weeks.
  • Picked up by carrier: Your carrier picks up a shipment and is in transit to the carrier hub.
  • In-transit: The carrier is transporting the shipment to your customer..
  • Delivered: The carrier delivers the shipment to your customer.
  • Delivered to service point: The carrier delivers the shipment to a collection point.
  • Exception: Your shipment encountered an issue during transit.
  • Delivery attempted: The carrier was unable to deliver the shipment to your customer. The carrier makes further attempts. You may need to let your customer know.
  • Unknown: We currently don't have a status for your shipment.
  • Error: Your shipment encountered an issue during transit.

Note: To get more info about the status of your package, contact ShipEngine or the carrier’s support.

  • Label created: Label is successfully generated, and you can print from Track shipment.
  • Label voided: Label is successfully voided. You should get a refund to your original payment method within 2-3 weeks.
  • Picked up by carrier:  Shipment is picked up by carrier and is in transit to the carrier hub.
  • In-transit: Shipment is in transit to your customer.
  • Delivered: Shipment is delivered to your customer.
  • Delivered to service point: Shipment is delivered to a collection point.
  • Exception: An issue has occurred with your shipment during transit.
  • Delivery attempted: The carrier was unable to deliver the shipment to your customer. Further attempts will be made. You may need to let your customer know.
  • Unknown: We currently don't have a status for your shipment.
  • Error: An issue has occurred with your shipment during transit.

Note: To get more info about the status of your package, contact ShipEngine or the carrier’s support.

Important:

  • Check the payment method on file, as we will refund the unused wallet funds to that payment method.
  • Void any unused labels that you no longer need, as you won’t be able to void it after you disconnect.
  1. Go to Commerce, then select Shipping.
  2. From the Add funds â–Ľ dropdown, select Disconnect from ShipEngine.
  3. Select Disconnect.

Note:

  • Refunds can take up to 4 weeks. For help, contact ShipEngine support. Have your payment email ID, contact reason, and best call back number on hand. 
  • When you disconnect, you won't lose any info you already have. You can still view and print the labels you've already bought.
  • To reconnect at a future date, you’ll need to set up a new ShipEngine account or select Connect.
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