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Apply a journal entry credit to an invoice
You can apply a journal entry to reduce the amount a customer owes on an unpaid invoice. This process involves two main steps: creating the journal entry and then applying it to the invoice.
Before you start
To apply the credit, you need to:
Create a journal entry using Accounts Receivable account.
Choose your customer’s name from the Name column on the journal entry.
Apply the journal entry credit
Select + Create.
Select Receive payment.
Choose a customer.
Under Outstanding Transactions, pick the invoice.
Under Credits, select the journal entry you created.
Select Save and close.
Result
After saving, QuickBooks will apply the journal entry credit to the invoice, reducing the amount due.
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