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Fix a payment applied to the wrong invoice in QuickBooks Online
If you received a payment against the wrong invoice and now want to apply it to the correct one, create a journal entry, then apply the payment to the correct invoice.
If you'd like to make it easy for your customers to pay an invoice online, check out QuickBooks Payments rates and apply.
Step 1: Create a journal entry
Follow the steps to create a journal entry.
On the first line, enter the following:
Account: Accounts Receivable
Debits: amount of payment to transfer
Name: name of the customer you’re transferring payment from
On the second line:
Account: Accounts Receivable
Credits: amount of payment to transfer
Name: name of the customer you’re transferring payment to
Select Save and close.
Step 2: Apply the payment to the correct invoice
Select + Create.
Select Receive payment.
Select the name of the customer.
In the Credits section, make sure the journal entry number and open balance amount are listed and checked.
Select Save and close.
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