Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page
New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going
We're here when you need us. Message our social care experts on Twitter, Facebook or visit our community for quick support
QuickBooks HelpQuickBooksHelpIntuit

Undelivered Invoices in QuickBooks Online

SOLVEDby QuickBooksQuickBooks Online191Updated July 16, 2021

You can see when your invoice has not been delivered to your customer.

By looking at the email status in the All Sales List or the Invoices List inside of QBO you will see the Undelivered status for invoices that have failed to deliver.  Undelivered emails are accessible using the Needs Attention filter available in the money bar.

When you find that an invoice has not been delivered, please verify that the email address that you have for the customer is correct, edit if needed and try and send again. If the invoice was sent to multiple recipients we are unable to specify which one failed at this time. This means if the invoice was undeliverable for 1 of 3 recipients the status will say Undeliverable.

For bounced emails there are two main reasons that it wasn’t sent:

  • Because the email address was entered incorrectly
  • There was a temporary issue with the recipient's email server

For dropped invoices: We have tried this email before, and are unable to deliver, and will not retry unless the email is changed

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks OnlineQuickBooks Payments (Merchant Services)

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.