
Use Time Delay Rules
by Intuit• Updated 2 weeks ago
Customer Journey rules determine a contact's pace and path in your journey map. Use time delay rules to set the pace for contacts in a journey map. A delay prevents a contact from continuing on a journey map for a period of time that you choose.
In this article, you’ll learn how to use a time delay rule.
Before you start
Here are some things to know before you begin this process.
- To learn more about Customer Journeys, how they work, and what you can do with your plan, check out About Customer Journeys.
- Our pre-built journey maps use default starting points, along with default rules and actions. To learn more, check out Use Pre-built Journey Maps.
Add a time delay rule
Add time between actions in a journey map with a time delay rule. For example, add a delay between two emails so your contacts have time to interact with your marketing content.
To add a time delay rule to a journey map, follow these steps.
- Click and drag the Time delay rule into your journey map from the side panel. Or, use the plus icon (+) on the map, then select the Time delay rule.
- In the Time Delay pop-up, set the length of the delay and click Save.
Well done! Repeat these steps to add additional time delay rules in your customer journey as needed.
Sign in now for personalized help
See articles customized for your product and join our large community of QuickBooks users.
More like this
- Use Percentage Split Rulesby QuickBooks
- Use If/Else Rulesby QuickBooks
- Set price rules in QuickBooks Onlineby QuickBooks
- Create and apply credit memos or delayed credits in QuickBooks Onlineby QuickBooks