Find out when QuickBooks Payments deposits customer payments

Every day, QuickBooks Payments combines all of your customer payments (both sales receipts and paid invoices) into a single record. This record is called a batch of payments, or more commonly, a deposit. Deposit speeds vary based on the product you use to process payments and the type of payment. 

Prerequisites

• If you process payments in QuickBooks Online, you can check the deposit status of processed payments from QuickBooks Online. For all other products, use the Merchant Service Center.
• If the merchant manually enters ACH payments, they may be delayed due to extra security checks. Collecting ACH payments from Pay-enabled invoices can help reduce payment processing risks.
• Credit card payments have their own deposit schedule. If you process a credit card payment before 3 PM PT, we deposit it into your bank account on the next business day. If you process a credit card payment after 3 PM PT, we deposit it into your bank account within 2 business days.

Find out when QuickBooks Payments deposits customer payments

To learn when QuickBooks Payments deposits customer payments into your account, follow these steps. 

Step 1: Check the deposit speed

Check your deposit speed to learn how fast your customer payments are deposited into your bank account.  

For QuickBooks Online

To check the deposit speed, follow these steps.

1. Go to Settings and select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

For QuickBooks Desktop and QuickBooks GoPayment

Go to the Merchant Service Center to see when a deposit was made, then check your deposit speed for the previous month.

1. Sign in to the Merchant Service Center.
2. Select the Activity & Reports tab and then All Statements.
3. Find your most recent statement and select View.
4. Enter the last 4 digits of your Tax ID number.
5. View the Date in the Activity Summary. This is the date the deposit was made.

Step 2: Check the deposit status

Use QuickBooks Online or the Merchant Service Center to check the status of deposits. You can also check the status of a specific payment within a deposit.

For QuickBooks Online

1. Sign in to QuickBooks Online.
2. Go to Sales & Get Paid, then QuickBooks Payouts. 
3. Select the bank deposit you want to review.

This lists all payments that are part of your daily deposit. The deposit also shows related processing fees as separate transactions.

Check for payment issues

If there's an issue with a payment, the deposit list will will mark it as delayed or on hold. You’ll receive an email from Intuit and be notified in your account of the payment issue. If you don’t see an email from us, check your email settings.

For QuickBooks Desktop and QuickBooks GoPayment

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field.
4. Select Search.

This lists all of your daily deposits, when they’re deposited into your bank account, and the totals. 

To view the individual payments that are part of a deposit, select the arrow ▼ in the Fee column.

To view your monthly statement:

1. Go to the homepage.
2. Select the Activity & Reports tab and then All Statements.
3. Find the month you want to see and select View. Or select Download to get a PDF for your records.

Check for payment issues

Successful deposits have Funded in the Status column.

If If there's an issue with a deposit, Withheld or Batch Deposit Returned appears in the Status column. Select the arrow ▼ in the Fee column to review details. You'll also receive  an email from us with steps to resolve the issue.

Next steps

If you check the deposit speed and confirm the deposit status, your money is on its way.

Some banks hold onto funds after we release them into your bank account. If this happens, you'll need to work with your bank to learn what additional steps they may require.

If you still need help after you check with your bank, reach out to our team.

If you have additional questions about deposits, check out Common questions about QuickBooks Payments deposits in QuickBooks Online for more information.