Payroll enabled company files being used in 2017 or older versions of QuickBooks Desktop may see an issue where the employees are missing after upgrading to 2019. This issue does not impact company files that are upgraded from 2018 to 2019 R1.
This issue has been resolved in the latest release for QuickBooks. After installing the latest release, please try upgrading your previous version company file again.
Update to the latest release:
From within QuickBooks:
- Go to Help > Update QuickBooks Desktop.
- Select Update Now button.
- Select Get Updates to download the update.
- Close and reopen QuickBooks to install.