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Fix a missing employee in QuickBooks Desktop Payroll
Learn how to resolve a missing employee in QuickBooks Payroll so that you can continue running payroll as necessary.
You may notice that one or more employees aren’t showing in QuickBooks Desktop Payroll when you:
Access the employee center. It happens if the employee is set to inactive.
Run a scheduled or unscheduled payroll. It happens if the employee isn’t associated with the correct payroll schedule or has a termination or release date.
To fix the issue, try these steps:
Employee is missing in the employee center
Go to Employees, then Employee Center.
On the ▼dropdown above your employees’ names, select All Employees.
Find the employee that is missing, then clear the "x" mark on its left side.
Select the▼dropdown above your employees’ names again, then select Active Employees.
Employee is missing when running scheduled or unscheduled payroll
There are 2 scenarios in which the employee is missing when you run payroll.
Scenario 1: Employee is missing on scheduled payroll
It happens if the employee isn’t associated with the correct payroll schedule.
Go to Employees, then Employee Center.
Double-click your employee's name.
Select Payroll Info.
In the Payroll Schedule ▼dropdown, select the correct payroll schedule.
Select OK when done.
Run your scheduled payroll again and check if the missing employee is already showing up.
Scenario 2: Employee is missing both in scheduled and unscheduled payroll
It happens if the employee has an employment release date or termination date.
Go to Employees, then Employee Center.
Double-click your employee's name.
Select Employment Info.
Clear the Employment Release Date field.
Run your payroll again and check if the missing employee is already showing up.
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