Learn what to do when an employee didn’t receive the direct deposit paycheck in QuickBooks Online Payroll and QuickBooks Desktop Payroll.
Do you have employees who didn’t receive their direct deposit? It can happen if it’s rejected or the money is deposited to the wrong employee. If this happens to you, don't worry—you may be able to recover the funds depending on the scenario.
Here are common scenarios on why your employees won’t get their direct deposit.
- Scenario 1: The account or routing number is incorrect
- Scenario 2: The account is for another employee
|Note: Not sure which payroll service you have? Here's how to find your payroll service.|